Why come to MSI
In order to respond to rapidly emerging ideas and concepts in service innovation, the Master of Science Program in Service Design (MSD) works to produce graduates who are comfortable with creative problem solving as well as with practical and tangible out-of-the-box thinking. Sustainability and responsibility are crosscutting themes throughout the program, ensuring that graduates are well aware of the important role that the service industries play in sustainable development.
The MSD's international perspective is ideally suited to ensuring that graduates are competitive within the global marketplace. Program participants are drawn from the private, public and non-profit sectors thereby providing a rich environment within which service delivery can be better understood from an integrative perspective. The nature of the program delivery has been created to appeal to those from across all industry sectors, from small and medium-sized enterprises right up to and including larger organizations.
The Program Framework
Students in the MSD program will develop:
Reasons for you to join the MSD program:
Our graduates have been exposed to a wide range of learning opportunities which have provided them with the following skills and knowledge:
The MSD's international perspective is ideally suited to ensuring that graduates are competitive within the global marketplace. Program participants are drawn from the private, public and non-profit sectors thereby providing a rich environment within which service delivery can be better understood from an integrative perspective. The nature of the program delivery has been created to appeal to those from across all industry sectors, from small and medium-sized enterprises right up to and including larger organizations.
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Reasons for Considering the Service Innovation
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MSD Experience produced by Students
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The Program Framework
Students in the MSD program will develop:
- A sound basis for conceptually understanding the major issues, driving forces and concerns of the public, private and non-profit service industries.
- A solid understanding of global issues, service economics and systems thinking.
- An international perspective on service delivery and service design concepts.
- Critical thinking and analysis skills.
- A strategic orientation mindset with an emphasis on leadership, knowledge management, change management, organizational change and sustainability.
Reasons for you to join the MSD program:
- The learning environment and structure is suitable for those who are working.
- We offer an interdisciplinary and collaborative approach designed to meet the complexities of the 21st-century.
- The results-oriented program ensures that graduates are well prepared for the constantly changing economic, social and cultural environment of this new millennium.
Our graduates have been exposed to a wide range of learning opportunities which have provided them with the following skills and knowledge:
- Critical thinking
- Strong problem-solving skills
- Innovative service design
- A unique approach to creative and innovative thinking
- A strong blend of creativity & structured analysis
- A keen understanding of how to behave responsibly and sustainability in all aspects of service innovation.
